FAQ's

Delivery

1. Where do products currently ship?
Products are available across Australia at the moment. We will let you know when we expand and ship outside of Australia.

 

2. Is there free delivery?
Free shipping is available on some items. 

 

Personalisation

1. I'm facing difficulties entering my personalisation request details. What should I do?
Please send us a personalisation request message via a Contact Us form, and we will get back to you to confirm your order.

 

Payment and Refunds

1. What happens if I change my mind?

• For Personalisation requests, we suggest you reach out to us immediately. Please note however we are unfortunately unable to make further changes once we are fulfilling your order.
• For Other Items, we currently do not provide refunds on change of mind about a purchase, unless in the event of product defect.

 

2. Is there a preferred payment method that is supported?

Debit Cards and Credit Cards are preferred. PayPal Pay-in-4 is coming soon.